Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Each product page features a detailed size guide. We recommend comparing these measurements against a similar garment you already own for the best fit.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure prompt delivery. Please contact our support team within 30 minutes of placement to request any changes.
Do you restock items that are sold out?
While some core collection pieces are restocked seasonally, many of our collaborative or limited-run items will not be replenished once sold out.
Are your fabrics sustainably sourced?
We prioritize working with small-scale mills and ethical suppliers, focusing on natural fibers and high-quality construction intended to last for years.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Duties and taxes are calculated at checkout for most international destinations.
How should I care for my Universal Works garments?
We recommend following the specific care label instructions. Generally, washing at low temperatures and hanging to dry preserves the life of the fabric.